Refund & Cancellation Policy

Last updated 18 September 2026

Try it before you pay

Every new account gets 14 days of full access, free. We do not ask for card details to start the trial, so no charge can occur during it. The trial is there to let you evaluate Markov properly before any money changes hands — log real trades, set your rules, and see whether it holds you to them.

If it is not for you, do nothing. The trial ends by itself, writing is locked, and you are never billed.

Cancelling

You can cancel at any time from the Subscription screen, using Manage subscription, which opens Stripe's billing portal. No further payments are taken once you cancel — there is nothing more to pay and no notice period.

You keep access for the rest of the period you have already paid for. After that, logging trades, editing rules and adding accounts are locked, and your existing history stays readable.

Refunds

Once a subscription payment has been taken, we do not refund partial months. Cancelling part-way through a billing period stops the next payment; it does not generate a pro-rata refund for the days remaining.

We take this position because the 14-day trial gives you full access to decide before any charge, and because each period is billed for the month ahead.

When we will refund

Regardless of the above, contact us and we will put it right if:

you were charged after cancelling;
you were charged more than once for the same period;
a fault on our side made the service substantially unusable for a significant part of a period you paid for;
the law where you live gives you a refund right that overrides this policy.

UK and EU consumers: you have a statutory right to cancel a digital service within 14 days. By starting your free trial and then subscribing, you agree that the service begins immediately — but your statutory rights are not removed by this policy, and we will honour them where they apply.

How to ask

Email support@markov.company with the address on your account and the date and amount of the charge (it appears on your statement as MARKOV). We aim to reply within three working days.

Approved refunds are made by us, through our payment processor Stripe, back to the original payment method. Banks usually take 5–10 working days to show it. When we refund a subscription payment in full, the subscription is cancelled with immediate effect and writing is locked; your records stay readable.